FAQ’s

Is the house cleaned before I move in?
Is the room furnished, if so what furniture is there?
How do we go about paying the bills?
Do I have to pay during the holiday periods?
Are the properties covered by safety certificates?
Can I decorate my room?
Can my friends/partner stay over?
Can I put pictures or hooks into my wall?
What do I do if I am having problems paying my rent?
Am I able to terminate my contract early?
What form of heating does the house have
What do I do if something breaks down?
What deposit do I need to pay, and is this put into a scheme?
Does the house have insurance?
Am I allowed to have animals in the house?
Do I need to have a TV Licence?
Do I need to provide my own crockery?
Are we liable to pay council tax?
What do I do if I have a problem in the room/house?
Can I use Blue or White tac on the walls?
Are we allowed to smoke in our rooms/house?
Are we allowed to use candles in the properties?

Is the house cleaned before I move in?
All houses/rooms are cleaned before tenants move in and should be left in the same condition on vacating the property.
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 Is the room furnished, if so what furniture is there?
All rooms have single/queen or double beds, wardrobe, chest of drawers, desk, mirror. notice board, chair, carpet, curtains, shelves, privacy lock on door.
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How do we go about paying the bills?
Gas & Electricity are on top of your monthly rent.  The utility bills are split between the number of tenants living in the property equally, if a tenant leaves the property at any time to go home for holidays, etc. they are still liable for those payments under the Terms and Conditions of the Tenancy.  Depending on the supplier, the bills may be monthly or quarterly.
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Do I have to pay during the holiday periods?
Yes, all are contract are 12 months generally starting in August. We find this works better as quite a lot of students get part time work to help pay their bills having a twelve month contract means they do not have to move out, but can continue working through the holidays and you don’t need to take possessions home.
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Are the properties covered by safety certificates?
Yes, all our properties are covered by all regulatory certificates  Including Annual Gas Certificate, Electrical certificate which is valid for 5 years, Fire Extinguisher are checked annually.
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 Can I decorate my room?
 No, the company undertakes all painting of rooms/houses.
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Can my friends/partner stay over? 
 You are allowed to have friends stay over, however not for more than one day per week.
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Can I put pictures or hooks into my wall?
We do not encourage putting up of pictures and hooks on the walls, we do supply a notice board for any items you want to hang up.
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What do I do if I am having problems paying my rent?
You need to inform the office as soon as possible if you are unable to pay your rent. Once we have the information we can then make a decision, you need to be aware late payment of rent may attract a charge.
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Am I able to terminate my contract early?
Only under exceptional circumstances may this happen. They will be an early surrender charge and you must be aware that the tenant and Guarantor will still be liable for the rent and other charges until such time a replacement tenant has been found.
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What form of heating does the house have?
All our houses have gas central heating, and are covered under a British Gas service contract for complete peace of mind.
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What do I do if something breaks down?
Contact the office immediately, who will arrange for an engineer/maintenance person to visit the property and evaluate the problem.  The office is open 8.30am – 4.30pm Mon – Fri, should you have an issue outside these times please leave a message on our answer phone, and call will be dealt with the next working day.
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 What deposit do I need to pay, and is this put into a scheme?
Deposit required is £250.00 and this is lodged with a government scheme called mydeposits.co.uk.  Information on this scheme can be found by clicking here 
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Does the house have insurance?
You will need to provide your own contents insurance and provide us with a copy of the policy documents.
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Am I allowed to have pets? Insects? Reptiles in the house?
We do not allow any animals of any kind in your rooms/houses.
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Do I need to have a TV Licence?
Yes, even though there may be a TV supplied in your property you still need to have your own TV licences.
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Do I need to provide my own crockery?
Crockery is NOT provided in the property, you will need to supply your own.  Should you bring any electrical items they should be PAT tested.
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Are we liable to pay council tax?
No, as long as you provide the office with the Council Tax Exempt Certificate that you will receive once you have registered with the University. You must hand this in to the office as soon as possible.
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What do I do if I have a problem in the room/house?
Contact the office immediately, if it is out of hours then leave a message on the answer machine. You can also contact us via email or through our website.
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Can I use Blue or White tac on the walls?
No, if you do use either of the above, you could be charge dfor the redecorating of your bedroom at the end of the tenancy. We do provide coak board for any pictures or notices you need to pin up.
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Are we allowed to smoke in our rooms/houses?
All our properties are strictly no smoking properties.
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Are we allowed to use candles in the properties?
Under no circumstances do we allow candles in the properties, as these are responsible for many house fires.
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