Everything you need to know about moving in!

Welcome to Chester Student Lets...

How do I collect my keys?

You will be sent an email about how to collect your keys (that’s probably how you found this page!).

Depending on which house you are moving in to, you will either collect your keys from your house or you’ll need to make an appointment to collect them from our office. The email you were sent will tell you which.

For houses we don’t manage you will need to contact your landlord directly to organise this with them directly…they were copied in on the email we sent you to let you know your tenancy had been accepted. However, they will likely contact you directly to make arrangements.

Is there anything you need from me before I move in?

Before anyone can move into their new home they have to have done 3 things:

  • Completed a contract
  • Paid their advanced rent, in full
  • Provided their right to rent documents


How do I check if I've paid my rent?

If you don’t remember paying your advanced rent, just check your bank statement for a payment/ 2 payments to “Chester Student Lets” which total the amount of one months’ rent stated on your contract.

If you still aren’t sure you can email [email protected].

What are "right to rent" documents?

The government issued laws which mean all landlords and letting agents have to check, and collect documentation showing, every person renting in the UK is allowed to do so.

This means if you haven’t provided the information included on the below link before you move in then your keys won’t be available.

What do I need to provide?

If you’ve already sent your ID etc. over to us then you don’t need to do anything else.

There is time between my current contract ending and my new contract starting, what can I do?

Unfortunately, you can’t move in early or use your new home as storage.

There are a lot of people coming and going in all of our houses between one tenancy ending and another beginning with various tasks being completed and marketing photography being completed.

If you can’t get your things back home, or keep them with a friend, for the time between your contracts Big Yellow Storage on Sealand Road offer student discounts and reasonable rates. If you know someone else in the same situation as you, or a couple of people, you could split the costs and make it even cheaper to hire some safe, secure space for a short term to store your belongings until moving day.

Here is the link to their website: Big Yellow storage Chester

What furniture/ items for the house do I need to buy?

All of our houses are furnished with essential items as below:


  • Bed
  • Wardrobe
  • Drawers
  • Desk
  • Mirror
  • Noticeboard
  • Desk chair
  • Shelves
  • Curtains or blinds
  • Carpet
  • Door lock

Living rooms:

  • TV
  • Sofa
  • Table and chairs (where they can be accommodated)
  • Curtains or blinds
  • Carpet
  • Hoover


  • Fridge(s) & Freezer(s) / Split fridge-freezer(s)
  • Cupboards
  • Drawers
  • Washing Machine
  • Table and chairs (where they can be accommodated)
  • Tumble dryer (where they can be accommodated)
  • Microwave
  • Oven(s)
  • Hob(s)
  • Sink(s)
You will need to bring:
  • Bedding
  • Pots/ pans
  • Crockery
  • Cutlery
  • Cooking utensils

You will likely need to provide – though most houses tend to do this as a group:

  • Toaster
  • Kettle
  • Internal bins
  • Iron
  • Ironing board
  • Mop and bucket

I'm staying in the same house but I'm changing rooms, what do I do?

The person who’s room you are moving into should have left their room clean for you to move into and you should leave your room clean for the next person to move into.

If the person moving into your room doesn’t already live in your house you will need to return your keys to CSL by no later than 9:30am on the day your contract ends.


I have a question about moving in which hasn't been answered, how is best to ask it?

No problem, just send an email to [email protected] and we’ll get back to you as soon as we can!

Student from 2021

“David and Emma are a great landlord and landlady. If we had any trouble with the house they were there to help straight away. Nothing was ever a trouble to them and the house was a brilliant student Home. Highly recommend”

Student from 2021

“Jenny was great and very helpful thank you.”

Student from 2021

“Great service, Jess was really enthusiastic and helpful with the house viewing!”

Student from 2016

Siphume Msimang

"Been with them the past two years and had a wonderful experience. The current house I'm staying at has a huge back garden and a wonderful spacious living. I'd recommend them to any current student looking for a property."

Ellie Preston

"Thank you Chester Student Lets, especially Jenny for helping us find our perfect house for next year!"

Olivia Devine

"Tracy and Jenny were very friendly when helping us find our house! I recommend Chester student lets."


"Great experience with Chester Student lets, the staff are very friendly and the process is made easy and stress free!"